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Warranty/Returns Policies
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Return for refund/Your right to cancel:
Under the United Kingdom's Distance Selling Regulations, you have the
right to cancel the contract for the purchase of any of your order
within 7 working days of delivery (However we give you 30 calendar days).
This applies to all of our products, except for
Silent Gliss curtain rails, which are made to order - once you have ordered
them, then they are not cancellable. We also cannot accept cancellations of
contracts for the purchase of software products where the item has been
opened.
If we have not yet shipped the goods, and you cancel, then we will refund 100%
of any money paid, including shipping charges (note the exception to this is
made-to-measure curtain tracks).
If we have shipped the goods, and you have had the product for 30 days or less
then you may return the item for a refund.
Please log into your account by clicking on MY ACCOUNT at the top of this
screen. Once logged in, click on View Order History, and next to the item
you wish to return click on "Return It". The system will then check what
you ordered, and may give information from our FAQ (which may well fix
any problem you are having with the item). You can also then complete
the Returns Form, and then send it to us for processing. We will then
contact you and tell you what to do next.
DO NOT RETURN AN ITEM TO US UNLESS YOU HAVE COMPLETED THE ON-LINE RETURNS
FORM AND HAVE BEEN ISSUED WITH AN RMA NUMBER.
IT IS YOUR RESPONSIBILITY TO TAKE REASONABLE CARE OF THE GOODS WHILST IN
YOUR POCESSION. YOUR PRODUCT MUST BE COMPLETE, AND WHERE POSSIBLE IN 'AS NEW' CONDITION (E.G. IF
YOU HAVE OPENED THE BOX TO EXAMINE THE PRODUCT YOU MUST HAVE DONE SO WITHOUT
DAMAGING OR MARKING THE PRODUCT OR ITS PACKAGING IN ANY WAY). IT SHOULD BE
RETURNED WITH THE ORIGINAL BOX, PACKING AND ACCESSORIES. SOFTWARE MUST BE
SEALED AND UNOPENED.
Please return the item stating that you do not want it, within 30 days of
purchase, along with a copy of your Delivery Note. For your protection we
suggest sending the goods using a method where they are insured, as if the
goods are lost in transit we will not be responsible. Once received we will
check the item's contents, and it's packaging. If all is well, we will then
process your refund within 7 days.
YOU WILL RECEIVE A REFUND FOR THE GOODS, BUT NOT THE DELIVERY CHARGE.
When the credit has been processed an e-mail will be sent to you so that you
know it has been done.
Warranty Returns/Exchanges:
It is our intention to offer a prompt and efficient warranty exchange
service. We normally process warranty returns on a Thursday so that the
goods can be back with you by the weekend. However please note that certain
items must be returned to the manufacturer for repair, rather than swapped,
for example Trilobite vacuum cleaners and Owl electricty meters
The warranty period on all items is ONE YEAR, return-to-base.
Note that warranty returns from ABROAD must pay carriage BOTH WAYS on warranty returns
for swap. For warranty returns for credit you must pay to return the item to
us. The item will be tested, and if faulty will be credited. If not then
you must pay for the return of the item, or lose it
How to do a warranty return to us:
Please log into your account by clicking on MY ACCOUNT at the top of this
screen. Once logged in, click on View Order History, and next to the item
you wish to return click on "Return It". The system will then check what
you ordered, and may give information from our FAQ (which may well fix
any problem you are having with the item). You can also then complete
the Returns Form, and then send it to us for processing. We will then
contact you and tell you what to do next.
DO NOT RETURN AN ITEM TO US UNLESS YOU HAVE COMPLETED THE ON-LINE RETURNS
FORM AND HAVE BEEN ISSUED WITH AN RMA NUMBER.
If you have had the item for 30 days or less, and it weighs under 2kgs, then
we ask you to post the defective part back to us, and we will refund
your postage costs (up to a maximum of £6.45). PLEASE ENSURE THAT YOU
REQUEST YOUR POSTAGE COSTS ARE REFUNDED, when you send the item to us.
If you have had the item for 30 days or less, and it weighs over 2kgs, then contact us and we
will arrange for our courier to collect it from you.
If the item is over 30 days old then please return the item to us at your own
expense, or make an
appointment with us and bring it to our warehouse to be tested (note if you
bring the item to us, we do not guarantee to test it or swap it
there-and-then - but we will try - if we cannot test it straight away we will
deliver the item back to you).
PLEASE ENSURE YOU RETURN EVERY SINGLE ITEM OF THE PRODUCT, AND DO NOT DEFACE
IT'S BOX OR ANY OF THE CONTENTS. IF YOU KEEP HOLD OF ANY ITEMS, THEN IF THE
ITEM NEEDS TO BE SWAPPED, THE MISSING ITEMS WILL BE REMOVED.
Once received we will test the items you have returned. If they are faulty we
send a replacement item to you free of charge.
If there is nothing wrong with the items then we will not be able to refund
your postage, and we will need to charge you for return delivery. Therefore
PLEASE MAKE SURE THE ITEM IS ACTUALLY FAULTY BEFORE RETURNING IT - the easiest
way to do this, is by completing the on-line Returns Form (We get a LOT of
"no fault found" items).
If the product does nothing at all (no lights etc), please check that the
mains fuse is good!
When you return an item ENSURE YOU INCLUDE YOUR NAME AND ADDRESS
otherwise we won't know where your package came from or who to return a
replacement to.
Return defective items to our warehouse at:
RMA (the RMA you were issued with)
Let's Automate Ltd
Unit 14 Elder Way
off Waterside Drive
Langley
Berks
SL3 6EP
Warranty is offered in addition to your Statutory Rights
Complaints:
We will always try to solve any complaint as quickly as possible. If you wish
to make a complaint be it about one of our products or any of our staff, or
in fact anything about the way your order was handled, then please
e-mail mikeh @ letsautomate.com who will try and resolve the complaint.
On your e-mail please include YOUR TELEPHONE NUMBER. You should receive a
response within a maximum of 1 working day (and probably a lot quicker).
Your statutory rights:
None of our conditions affect your statutory rights as a consumer
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Returns/Warranty
