Returns Policy

Return for refund/Your right to cancel:

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any of your order within 7 working days of delivery (However we give you an extra 7 days, so you have up to 14 days). This applies to all of our products, except for Silent Gliss curtain rails, which are made to order - once you have ordered them, then they are not cancellable. We also cannot accept cancellations of contracts for the purchase of software products where the item has been opened.

If you have had the product for 14 days or less then you may return the item at your own expense for a refund. YOU MUST RETURN EVERY SINGLE ITEM OF THE PRODUCT, AND NOT DEFACE IT'S BOX OR ANY OF THE CONTENTS. IF ANY ITEM OF THE PRODUCT IS MISSING OR DEFACED THEN WE WILL NOT BE ABLE TO REFUND YOU.

Please return the item stating that you do not want it, within 14 days of purchase, along with a copy of your Delivery Note. For your protection we suggest sending the goods using a method where they are insured, as if the goods are lost in transit we will not be responsible. Once received we will check the item's contents, and it's packaging. If all is well, we will then process your refund the same week (we normally process refunds on a Thursday). YOU WILL RECEIVE A REFUND FOR THE GOODS, BUT NOT THE DELIVERY CHARGE. When the credit has been processed an e-mail will be sent to you so that you know it has been done, also a Credit Note with your credit card refund receipt will be posted to you.

Warranty Returns/Exchanges:

It is our intention to offer a prompt and efficient warranty exchange service. We normally process warranty returns on a Thursday so that the goods can be back with you by the weekend. However please note that certain items must be returned to the manufacturer for repair, rather than swapped, for example Philips and Marantz remote controls and the Roomba vacuum cleaner.

The warranty period on all items is ONE YEAR, return-to-base.

How to do a warranty return to us:

Please always use e-mail for discussion of your problem BEFORE sending the item back. E-mail mikeh@letsautomate.com. It may be possible that the product is actually not faulty, but has been set-up incorrectly, or the manual may be confusing. We will be able to help diagnose this by e-mail.

If you have had the item for 14 days or less, and it weighs under 2kgs, then we ask you to post the defective part back to us, and we will refund your postage costs (up to a maximum of £6.45). PLEASE ENSURE THAT YOU REQUEST YOUR POSTAGE COSTS ARE REFUNDED, when you send the item to us.

If you have had the item for 14 days or less, and it weighs over 2kgs, then contact us and we will arrange for our courier to collect it from you.

If the item is over 14 days old then please return the item to us at your own expense, or make an appointment with us and bring it to our warehouse to be tested (note if you bring the item to us, we do not guarantee to test it or swap it there-and-then - but we will try - if we cannot test it straight away we will deliver the item back to you).

PLEASE ENSURE YOU RETURN EVERY SINGLE ITEM OF THE PRODUCT, AND DO NOT DEFACE IT'S BOX OR ANY OF THE CONTENTS. IF YOU KEEP HOLD OF ANY ITEMS, THEN IF THE ITEM NEEDS TO BE SWAPPED, THE MISSING ITEMS WILL BE REMOVED.

Once received we will test the items you have returned. If they are faulty we send a replacement item to you free of charge.

If there is nothing wrong with the items then we will not be able to refund your postage, and we will need to charge you for return delivery. Therefore PLEASE MAKE SURE THE ITEM IS ACTUALLY FAULTY BEFORE RETURNING IT - the easiest way to do this, is by e-mailing us first! (We get a LOT of "no fault found" items).

If the product does nothing at all (no lights etc), please check that the mains fuse is good!

When you return an item ENSURE YOU INCLUDE YOUR NAME AND ADDRESS otherwise we won't know where your package came from or who to return a replacement to.

Return defective items to our warehouse at:
Let's Automate Ltd
Unit 14 Elder Way
off Waterside Drive
Langley
Berks
SL3 6EP
Warranty is offered in addition to your Statutory Rights

Complaints:

We will always try to solve any complaint as quickly as possible. If you wish to make a complaint be it about one of our products or any of our staff, or in fact anything about the way your order was handled, then please e-mail mikeh@letsautomate.com who will try and resolve the complaint. On your e-mail please include YOUR TELEPHONE NUMBER. You should receive a response within a maximum of 1 working day (and probably a lot quicker).

Your statutory rights:

None of our conditions affect your statutory rights as a consumer

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