Thursday, 27th July 2017
 
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Warranty/Returns Policies
Return for refund/Your right to cancel:

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any of your order within 30 working days of delivery

If we have not yet shipped the goods, and you cancel, then we will refund 100% of any money paid, including shipping charges

If we have shipped the goods, and you have had the product for 30 days or less then you may return the item for a refund. Please log into your account by clicking on MY ACCOUNT at the top of this screen. Once logged in, click on View Order History, and next to the item you wish to return click on "Return It". The system will then check what you ordered, and may give information from our FAQ (which may well fix any problem you are having with the item). You can also then complete the Returns Form, and then send it to us for processing. We will then contact you and tell you what to do next.

DO NOT RETURN AN ITEM TO US UNLESS YOU HAVE COMPLETED THE ON-LINE RETURNS FORM AND HAVE BEEN ISSUED WITH AN RMA NUMBER.

IT IS YOUR RESPONSIBILITY TO TAKE REASONABLE CARE OF THE GOODS WHILST IN YOUR POCESSION. YOUR PRODUCT MUST BE COMPLETE, AND WHERE POSSIBLE IN 'AS NEW' CONDITION (E.G. IF YOU HAVE OPENED THE BOX TO EXAMINE THE PRODUCT YOU MUST HAVE DONE SO WITHOUT DAMAGING OR MARKING THE PRODUCT OR ITS PACKAGING IN ANY WAY). IT SHOULD BE RETURNED WITH THE ORIGINAL BOX, PACKING AND ACCESSORIES. SOFTWARE MUST BE SEALED AND UNOPENED.

Please return the item stating that you do not want it, within 30 days of purchase, along with a copy of your Delivery Note. For your protection we suggest sending the goods using a method where they are insured, as if the goods are lost in transit we will not be responsible. Once received we will check the item's contents, and it's packaging. If all is well, we will then process your refund within 7 days. If you are in the UK, you will receive a refund for the goods, and the delivery charge from us to you. WE WILL NOT REFUND YOUR RETURN (TO US) COSTS.

When the credit has been processed an e-mail will be sent to you so that you know it has been done

Warranty Returns/Exchanges:

It is our intention to offer a prompt and efficient warranty exchange service. We normally process warranty returns on a Thursday so that the goods can be back with you by the weekend. However please note that certain items must be returned to the manufacturer for repair, rather than swapped, for example Trilobite vacuum cleaners and Owl electricty meters

The warranty period on all items is ONE YEAR, return-to-base.

Note that warranty returns from ABROAD must pay carriage BOTH WAYS on warranty returns for swap. For warranty returns for credit you must pay to return the item to us. The item will be tested, and if faulty will be credited. If not then you must pay for the return of the item, or lose it

How to do a warranty return to us:

Please log into your account by clicking on MY ACCOUNT at the top of this screen. Once logged in, click on View Order History, and next to the item you wish to return click on "Return It". The system will then check what you ordered, and may give information from our FAQ (which may well fix any problem you are having with the item). You can also then complete the Returns Form, and then send it to us for processing. We will then contact you and tell you what to do next.

DO NOT RETURN AN ITEM TO US UNLESS YOU HAVE COMPLETED THE ON-LINE RETURNS FORM AND HAVE BEEN ISSUED WITH AN RMA NUMBER.

If you have had the item for 30 days or less, and it weighs under 2kgs, then we ask you to post the defective part back to us, and we will refund your postage costs (up to a maximum of £6.45). PLEASE ENSURE THAT YOU REQUEST YOUR POSTAGE COSTS ARE REFUNDED, when you send the item to us.

If you have had the item for 30 days or less, and it weighs over 2kgs, then contact us and we will arrange for our courier to collect it from you.

If the item is over 30 days old then please return the item to us at your own expense, or make an appointment with us and bring it to our warehouse to be tested (note if you bring the item to us, we do not guarantee to test it or swap it there-and-then - but we will try - if we cannot test it straight away we will deliver the item back to you).

PLEASE ENSURE YOU RETURN EVERY SINGLE ITEM OF THE PRODUCT, AND DO NOT DEFACE IT'S BOX OR ANY OF THE CONTENTS. IF YOU KEEP HOLD OF ANY ITEMS, THEN IF THE ITEM NEEDS TO BE SWAPPED, THE MISSING ITEMS WILL BE REMOVED.

Once received we will test the items you have returned. If they are faulty we send a replacement item to you free of charge.

If there is nothing wrong with the items then we will not be able to refund your postage, and we will need to charge you for return delivery. Therefore PLEASE MAKE SURE THE ITEM IS ACTUALLY FAULTY BEFORE RETURNING IT - the easiest way to do this, is by completing the on-line Returns Form (We get a LOT of "no fault found" items).

If the product does nothing at all (no lights etc), please check that the mains fuse is good!

When you return an item ENSURE YOU INCLUDE YOUR NAME AND ADDRESS otherwise we won't know where your package came from or who to return a replacement to.

Return defective items to our warehouse at:
RMA (the RMA you were issued with)
Let's Automate Ltd
Pinewood Rd
Iver Heath
South Bucks
SL0 0NJ
Warranty is offered in addition to your Statutory Rights

Complaints:

We will always try to solve any complaint as quickly as possible. If you wish to make a complaint be it about one of our products or any of our staff, or in fact anything about the way your order was handled, then please e-mail mikeh @ letsautomate.com who will try and resolve the complaint. On your e-mail please include YOUR TELEPHONE NUMBER. You should receive a response within a maximum of 1 working day (and probably a lot quicker).

Your statutory rights:

None of our conditions affect your statutory rights as a consumer
 
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