PLEASE NOTE WE ARE CLOSED FOR SUMMER HOLIDAYS UNTIL SEPTEMBER 2ND, 2015. NO ORDERS WILL SHIP
E-mails are generally answered within a few hours, and normally within minutes
I am now semi retired and I work from home. There is only me here now. The
stock I have is limited to what you see and I do not plan on purchasing new
stock in. All the items I sell are new and I offer full warranty on them.
I am therefore selling most items at very competative pricing. If there
are things you need that I don't sell then you can probably find them
elsewhere on-line, or by all means, send me an e-mail and I'll try and
help find a supplier for you
FAQs - READ THESE BEFORE E-MAILING US!
Q. Can I order over the phone?
A. No. You must place your order on-line
Q. I want to discuss my requirements over the phone what is your phone number?
A. Due to it just being me here now, I no longer offer any telephone support at all unfortunately
Q. I want to change a quantity of something ordered, or add an item or delete
an item off my order. Can I do this via e-mail?
A. You should amend or cancel items yourself on-line. You can
increase, decrease, or cancel an unshipped item yourself via MY ACCOUNT. If
you wish to add to an order then please place a NEW order and in the Notes
box tell us to "Ship with order xxxxx". You can only add to an order if it is
unshipped. We can do cancellations and amendments for you by e-mail
but would prefer it if you did it yourself. We cannot add items to an order,
since your card needs to be authorised on-line. We cannot
authorise your card for more than the original authorisation amount
Q. Can I come to your premises and collect?
A. Unfortunately not. As I work at home, we are not insured for personal visits
Q. When will my order ship?
A. Generally, UK orders that are in stock, placed before midday on a working
day (Monday - Friday) are shipped the same day, and arrive to most
destinations on the next business day. Certain destinations require extra
time for delivery (Scottish Highlands, etc)
Q. Is the item in stock?
A. The site shows the correct stock figures
Q. How much is the item?
A. The site shows the price
Q. What if my item is not delivered or lost?
A. All shipments are insured, assuming you use our shipping methods. Items
shipped by Post can be claimed against if they are not delivered
within 18 days
Q. VAT is not mentioned on your website. Do you charge VAT?
A. We are no longer VAT Registered so we do not charge VAT
A. Do you give trade discount?
A. Yes. Please apply to the e-mail address above. We require the following
information. Your name, company name and address. Telephone No, e-mail
address, and website address. Proposed yearly purchase figures
Q. Do you give credit accounts?
A. No. All customers must pay up-front by credit/debit card, cheque (cleared),
cash or T/T
Q. If I don't like an item, can I return it for refund?
A. Yes, with some buts. Products in "blister packs" (sealed plastic)
cannot be returned once opened. Other products can be returned within 30
days of purchase if they are in 100% new condition, complete and unmarked -
returns with things missing or the packaging missing or defaced or with the
contents thrown back in the box will NOT be accepted. Once ordered you cannot
cancel or return an order for Silent Gliss curtain tracks. Any software
product that has been opened can also not be returned. Returning the item to
us is your responsibility. When we raise the credit it will be paid back
using the same method you paid us originally. We do not credit your delivery
charges. YOU MUST DO AN RMA REQUEST BEFORE RETURNING AN ITEM, AND RECEIVE AN
RMA FROM US - IF YOU SEND SOMETHING BACK WITHOUT AN RMA THEN DON'T BE
SURPRISED WHEN WE DON'T CREDIT YOU!
Q. I have clicked to Submit my order, and a new page has come up, from a
third party website, asking for personal information. Is this a scam/should
I be worried?
A. As our site says, we use the 3DSecure system to authorise credit cards via
our payment provider SagePay. 3DSecure is more commonly known as VerifiedByVisa
or Mastercard SecureCode
Click on one of the logos above to go to either card's site
Our site will attempt to clear your card with
SagePay. The bank will either say yes (authorised), or no (declined), or they
will say they require the higher level authorisation - 3DSecure. We will
then transfer you to the bank's 3DSecure site (this does generally NOT have
your bank's name in the URL). If it is your first visit to the 3DSecure
site then the site will ask you some personal info, your date of birth for
example. It will not ask for the card no, as it already knows that. You
should proceed with this registartion and you will only have to do it once.
As part of the registration process you will be requested to think of a
password. This will be your 3DSecure password. The next time you shop via
a site that uses 3DSecure (most sites do now) then you will merely have to
enter that chosen 3DSecure password, and the charge should be authorised
Q. What is the warranty?
A. Warranty on all items is 1 year return to base. If an item fails within
the first 30 days of purchase we will refund your return delivery costs
(certain limitations apply). If the item is older than that then you must
pay for the return delivery. The warranty swapped/repaired item will be
returned to you delivery free if you are in the UK, unless we find no fault
found. If you are from abroad then paying for return delivery back to
youselves will be chargeable. No fault
found returns are charged a handling fee to cover our time testing the
product and the return delivery charge back to you - so if you want to
return something that is faulty, please make sure it is!
Q. Do you accept payment by PayPal?
A. Sorry, not at the moment
Q. Can you send me a sample product?
A. Sorry, no
support @ letsautomate.com
(Obviously remove the spaces)
Let's Automate Ltd